Who the training is for

Booking business travel is a balance of cost, timing, traveller comfort and duty of care, decided under time pressure and usually without a second opinion. One-to-one training works through that decision-making against real situations from your own program, rather than generic examples.

What the sessions cover

The material

  • Fare structures, routing logic and when the cheapest option is not the cheapest option
  • Supplier negotiation: what is actually negotiable, and at what volume
  • Itineraries that hold up when something changes at the airport
  • Changes, cancellations and the rules that govern what a ticket can do
  • Duty of care and travel risk: the obligations a company carries for a traveller
  • The booking mistakes that cost the most, and the checks that prevent them

How it works

Format and scheduling

An introductory call of fifteen minutes establishes what the program needs. After that we schedule Live online session(s) of sixty minutes, built around the role and the level of experience.

Checklists and working templates issued with each session

Available as a single session or as a multi-session package

Prefer to work through the material yourself?

The self-paced route

Zero to Travel Coordinator covers the same ground as the one-to-one sessions, set out as eight chapters to work through at your own pace. Chapter 1 is free with an account, along with the template library.

Why it matters

The commercial case

Travel is one of the few areas where an untrained decision shows up directly in the accounts. Better fare selection, cleaner itineraries and fewer avoidable changes are worth considerably more than most companies assume.

Discuss a training plan

The introductory call runs fifteen minutes and costs nothing.
It establishes what the role actually requires before any session is scheduled.